The room was an average hotel room with clean beds, a functional tv, a cigarette burn in the rug and your standard bathroom stains. Unfortunately the pool was not functional and we weren’t informed until we came down to use it after checking in and had to disappoint our kids that it was closed. The staff story changed a few times, first saying that it had to be cleaned after a rowdy weekend, but it’d be ready in the morning. The following morning they had found glass in the pool and had to continue running maintenance for safety. That’s the right call, but staff was unapologetic and did not offer any other solutions. We were referred to the GM who still wasn’t able to resolve the issue, and was blunt about her inability to do anything else for us.
It’s too bad - a decent hotel was tainted by a series of miserable interactions and deficit of listed amenities.
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